Reviews

From 193 reviews
Gloria Park
Gloria Park

They were very professional and did a good job. They knew we were old and they wore a mask when they came inl

via Google
Chuck Reince
Chuck Reince

Randy is knowledgeable, friendly and efficient. Thanks Randy

via Google
Susan Sutton
Susan Sutton

The technician was prompt, courteous and did an excellent job. I will definitely be using Shafer Heating and Cooling every year to keep my furnace in good running condition.

via Google
Rick
Rick

Very thorough in their quoting procedure. Installation crew was very courteous and professional.

Don and Shane Shafer were very patient in answering all of our questions.

I would/will recommend them to anyone needing their expertise.

Response from business owner

Thank you Rick for this amazing feedback! Please let us know if there is anything else we can do for you. Have a great weekend

via Google
Darin Frank
Darin Frank

Great local business, Barbara and Don and all of their employees always go out of their way for us.

Response from business owner

Thank you for the 5 stars Darin Frank. We looked forward to our next visit

via Google
John Hoffman
John Hoffman

Highly recommend the SHAFER family for your comfort needs. They are WONDERFUL.

via Facebook
Ron Schmidt
Ron Schmidt

Randy does a great job!!!

Response from business owner

Thank you Ron. We look forward to out next visit with you.

via Google
angie purcell
angie purcell

Great service fast friendly and efficient !❤

Response from business owner

Tha k you Angie Purcell for the feedback. Let us know if there is anything else you need.

via Google
Rachel Reed
Rachel Reed

We had a unit installed a few weeks ago.

Johnny and Robert did our install.

Over the years we have had all sorts of service people come to the house. As most people do. And I can honestly say without a doubt that Johnny and Robert were …

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via Facebook
Thomas Pritchett
Thomas Pritchett

Their service technician, Randy, was excellent. He was knowledgeable, professional, and very good at explaining what he was doing. He was patient with my many questions. He was careful to keep my house and floor clean while he worked. I …

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Response from business owner

This is great to hear Thomas Pritchett. Thank you so much for the amazing review. We look forward to our next visit.

via Google
Tim Setnicka
Tim Setnicka

Excellent, excellent service by Buddy who was extremely knowledgeable about the diagnosis and repair of three A/C components which were causing the problems. Highly recommend Shafer for any HVAC work.

Response from business owner

That's great Tim Setnicka. Thank you for the amazing review. Have a wonderful day and we look forward to our next visits.

via Google
Steve Nemec
Steve Nemec

Came to my house within 24 hours of the initial service call and accurately diagnosed the problem causing my AC unit to fail. Replaced a capacitor on the AC unit and got it functioning again as temperature inside my house was previously …

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Response from business owner

We are so glad we could help fix the problem. Please feel free to call if anything else comes up. Have a great week.

via Google
ernie woolsey
ernie woolsey

I have yet to find a company that is been around for 40years as shaffer top notch company prompt on time and honest as they come very friendly I might add too.I will not hesitate to call on them in the future.

Response from business owner

Awe thank you Ernie Woolsey. That means a lot. Glad we could meet all your needs. Have a wonderful day.

via Google
Floren Addington
Floren Addington

Showed up on a timely manor. Performed work professionally and were very courteous.

Response from business owner

That's great Floren Addington. Have a great rest of your day and we look forward to out next visit

via Google
TheCanoeCG
TheCanoeCG

We are very satisfied with Shafer Heating & Cooling. We use Shafer for the yearly maintenance for keeping our Mitsubisi ductless cooling/heating system in top shape. Yes, they installed the system but maintenance is the key to keeping a …

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Response from business owner

Thank you TheCanoeCG for the five stars.

via Google
Nicole Briggs
Nicole Briggs

On first arrival the owner was on time and communicated well with my husband. We almost decided before we received the price that we would go with them before we received the quote because of the outstanding customer service we received …

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Response from business owner

Love hearing this Nicole Briggs! Glad all went well and look forward to our next visit. Have a great weekend.

via Google
Steven Koetsier
Steven Koetsier

A Plus they all were very kind , knowledgeable people and fairly priced and will use them again for my other properties

Response from business owner

Thank you Steven Koetsier for the amazing review. We look forward to our next visit.

via Google
Lynn Curry
Lynn Curry

Bud did a great job!

Response from business owner

Thank you Lynn Curry for the kind words. we look forward to our next visit.

via Google
Robert Reavis
Robert Reavis

Installed new furnace last week. Great price and rocket fast service. Did a few up grades no charge. Some how missed a filter cabinet on requisition. Immediately scheduled a crew to come back out and install. They’re motto says

“Whatever it…

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Response from business owner

Thank you for being a long time customer Robert. We're so glad we could help with all you needs.

via Google
Rich Gordy
Rich Gordy

excellent response, communication, diagnosis and workmanship! Fair price.

Response from business owner

Thank you Rich Gordy for the amazing review. Hope you have a wonderful day.

via Google
Theresa Larsen
Theresa Larsen

Randy is so knowledgeable. He came prepared and our issue was resolved. I highly recommend Shafer Heating and Cooling!

Response from business owner

Thank you for the great review Theresa Larson, we love hearing this feedback. Have a great week.

via Google
Tom Stoeser
Tom Stoeser

Prompt service, quick responses to calls. All the people we interacted with were polite and courteous. They went out of their way to accommodate our time schedule.

Response from business owner

Thank you for this amazing review Mr Stoeser. Truly appreciate having great customers like you.

via Google
Barbara R
Barbara R

Good to work with. On time and efficient 👍👍

Excellent company to work with. When my stove insert started sending smoke into my home, Shafer came to my rescue. Even after having my chimney cleaned i still had the problem, Shafer …

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Response from business owner

Love to hear this Barbara R. Thank you for the review.

via Google
Aaron Gillham
Aaron Gillham

Family owned and they are the best in town know their stuff and great quality work would give them more stars if I could

Response from business owner

What a great thing to say Aaron Gillham. We thank you for being an amazing customer and and look forward to our next visit with you. Have a great rest of your day.

via Google
Carrie Bomar
Carrie Bomar

They were extremely busy and found time to come check out system because I was concerned about a fire. Everything was great and even as busy as they were the staff and technicians were very friendly. Thank you.

Response from business owner

Thank you Carrie Bomar for the amazing review. I'm so glad we could get you taken care of. Happy new year

via Google
Joyce Rumsey
Joyce Rumsey

Randy was very polite and did a great job!

Response from business owner

Thank you for the review! Happy holidays

via Facebook
Timothy Condon
Timothy Condon

Very good

Response from business owner

Thank you Timothy Condon for the five stars. We appreciate it, Happy holidays!

via Google
Sweetie Pie
Sweetie Pie

We had one missing piece of ductwork from the original build 3 years ago that was just discovered. Everyone I spoke to at Shafer Heating & Cooling went above and beyond exceptional customer service considering the unusual circumstances …

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Response from business owner

We are so glad we could help you get the problem resolved. we look forward to our next visit.

via Google
Leanne Simmons
Leanne Simmons

Very professional and very knowledgeable

Response from business owner

Thank you so much Leanne for the nice review. We look forward to out next visit with you. Have a wonderful day.

via Google
Vicki Olson
Vicki Olson

Bud was in touch with us by phone. He’s very courteous, knowledgeable and was willing to stay late to answer questions and adjust our hot water tank. Polite and professional.

Response from business owner

Thank you Vicki Olson, We appreciate the great review for Bud. Have a wonderful day.

via Google
Royal Jensen
Royal Jensen

Good technician. Clean, efficient went well.

Response from business owner

Thank you so much Royal Jensen for the amazing review. We look forward to our next visit with you

via Google
BRUCE & SHARON C
BRUCE & SHARON C

Hi your service guy was great. Hes very dependable an gracious. Thank you all so much

Andrea shafer
Andrea shafer

October 9, 2020

Shafer Heating & Cooling Inc, Recommendation,

When we were building our Lodge in 1999, we selected Shafer to help identify and locate separate systems to provide comfort in occupied areas as needed during all seasons. …

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via Google
Judy Mayotte
Judy Mayotte

I feel they are honest and trustworthy plus dependable and fair.

Response from business owner

Thank you Judy Mayotte, We appreciate the review

via Facebook
MARCIE T
MARCIE T

I would highly recommend Shafer Heating & Cooling. I use them for my business and home maintenance.

They are very knowledgeable and know what they are doing.

the lone wolf garage building rigs cheap
the lone wolf garage building rigs cheap

Great people, great service. Use them every chance we can in our remodeling

Response from business owner

Thank you Lone Wolf garage building rigs for the amazing review.

via Google
Denise Buettner
Denise Buettner

I always request Randy as he’s helped me for years and I trust him

Response from business owner

Thank you Denise Buettner for the great review. He is definately a great service tech.

via Facebook
DEL H
DEL H

Very professonal. Concerned that i was happy with the installaytion. Good people!

Eve Knudtsen
Eve Knudtsen

We were told by another HVAC company that we needed costly AC repairs. Turned out it was unplugged. Saved us $1000. Thanks Shafers!

Response from business owner

I'm so glad we could help. Please give us a call the next time with any questions or concerns you may have. Have a great day.

via Google
DANIEL S
DANIEL S

Randy worked hard to find the problem, and he did. Thank him for us please

JIM M
JIM M

Very happy with your servise as always . thank you

R. Russell Trueblood
R. Russell Trueblood

Excellent Work, Great Owners, Excellent Staff

Response from business owner

Thank you for the review

via Google
JAMI SCHINDLER
JAMI SCHINDLER

VERY PROFESSIONAL, ON TIME IF NOT EARLY AND DOES A VERY THOROUGH JOB WHILE EXPLAINING EVERYTHING. THANK YOU

Response from business owner

Thank you Jami, we look forward to our next meeting.

via Google
Paul Kelly
Paul Kelly

Wrong part delivered first time, follow up a bit late, but did arrive later with full kit instead of just part needed. Problem was solved.

Response from business owner

Glad we got it all worked out in the end. Looking forward to our next visit

via Google
Daryl Schroeder
Daryl Schroeder

Shafer Heating was great to work with. I had a difficult situation working with a SLOW bank to get a construction loan and Shafer Heating was very patient and helpful with that process. We love the system they installed.

Response from business owner

I'm glad we got the chance to help you out. Have a wonderful day

via Google
Ryan Johnson
Ryan Johnson

These guys did a fantastic job and were able to work us into their schedule quickly to address the items we needed fixed to sell our house. I have become a customer for life with the service, professionalism and quality they have provided.

via Google
William Felton
William Felton

had them fix our furnace, prompt,courteous,and fair.

Response from business owner

Thank you for the kind comment. We appreciate you business and look forward to our next visit.

via Facebook
Doug Graham
Doug Graham

They went above and beyond to fix my girlfriend's HVAC system when she had a major malfunction in her heat pump. Chuck and Randy did a fantastic job to help Toni Reasor get much-needed repairs done properly. They have earned her business.

Response from business owner

Thank you! We look forward to seeing you again.

via Facebook
Daniel Prestis
Daniel Prestis

This company has surpassed my expectations

They have gone beyond others on their service

They diagnosed my heater and fixed it in a timely fashion

The people are professionals and courteous thanks for the help

via Google
Darlene Pearson
Darlene Pearson

The staff is very friendly and knowledgeable. Very helpful with any problem that may arise.

via Google
louise chadez
louise chadez

I have known the Shafer heating folks for a number of years, first during my career at NIC teaching carpenters and building the annual “Raffle House”. I’m building my own house now and have used Shafer once again.... the latest in ductless …

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via Google
Kayla Maloney
Kayla Maloney

We had both a heater and A/C put in. Very helpful when the heat went out when temps were below zero and they had a new one in within a day. Great customer service and very reasonable.

via Google
BILL B
BILL B

Randy was great ! I was impressed by his knowledge, efficiency, and cleanliness . Would rec

Stan Jewett
Stan Jewett

The Sales Manager is very knowledgeable and provided us outstanding customer service.

via Google
Toddy Ruttman
Toddy Ruttman

I have done business with Shafer Heating & Cooling for over 20 yrs. I highly recommend.

via Google
DENNIS K
DENNIS K

It went very well I will continue to use Shafers for anything to do with my fireplaces

Aaron Valance
Aaron Valance

Good food & popular. So some wait

via Google
SANDRA P
SANDRA P

Service was prompt, repair person knowledgeable, & polite.

Jim Doster
Jim Doster

I first decided to deal with Shafer’s because when I was contacting different companies for information, Shafer’s was the only one to have a person to answer the phone and respond to my questions. They were promt in getting to the work and …

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via Google
Larry Francis Francis
Larry Francis Francis

Overall pleased with the installation of a new furnace. I would recommend improving followup on status of a project.

via Google
Shawn Stuker
Shawn Stuker

They helped me out. Fixed my leaking boiler.

via Google
Larry Schopp
Larry Schopp

Answered all my questions extremely helpful

via Google
MITCH D
MITCH D

It was great above and beyond got what I wanted and needed

Elisabeth White
Elisabeth White

Great company! They are professional, proficient, knowledgeable, and they always complete their jobs on time. Being a high-end custom home builder in the area, their quality and service is right in line with our company standards.

via Google
Thomas Whiting
Thomas Whiting

First rate service! Every step of the procedure was explained. Potential problems described and their likelyhood of occurrence. I've referred 5 potentail clients today after they heard how good the service was. Service tech Randy was very …

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via Google
John Souza
John Souza

Chuck values the importance of a simple, old-fashioned hand-shake with the same integrity of an actual contract. Good customer service and very good prices.

via Google
Pat Lathrop
Pat Lathrop

Randy, the service tech who came out to look at the propane fireplace in the Lakehouse I bought recently, managed to get everything working, but didn’t stop there. He thoroughly clean every crevice, and in doing so, discover it had never …

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via Google
D & T S
D & T S

Went above and beyond to answer all our questions. Andy worked very efficiently to completely inspect and clean our Mitsubishi mini-split system and make appropriate recommendations to insure that our system continues to function properly.

via Google
Mark gates
Mark gates

Staff friendly and helpful. Chuck and Jennifer very helpful in my custom sheetmetal project. Great to see eagerness to accommodate a request out of the ordinary. A can do attitude goes a long way.

via Google
Robert Tarr
Robert Tarr

I had an immediate need and the team was very responsive and met my needs for the space. They were out the next day and were professional and cleaned up after themselves.

via Google
PAULINE H
PAULINE H

You service was great and super!

Patricia John
Patricia John

I love having Shafer’s inspect and clean my hvac units and fireplace on a regular basis. It’s one thing off my mind, and I know there will be no surprises in the future. Bud is great, efficient and friendly. I recommend them to anyone who …

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via Google
jerry beha
jerry beha

Shafer installed our system. The design and installation works perfectly. It keeps us warm in the winter and cool in the summer.

via Google
Dave Spencer
Dave Spencer

Shafers heating will always be my heating contractor. They always take care of business

And are very professional at what they do. My relationship with them has been ongoing for years. Good job.

via Google
BOB M
BOB M

Everything was taken care of professionally and is working well. Thank you!

Holly Gleaves
Holly Gleaves

I called at 7 am that my furnace wasn't working and the very pleasant receptionist asked if she could call back later if she could rearrange the daily schedule. She called back in about 30 minutes and said that a serviceman could be there …

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Response from business owner

Holly! Thank you so much for leaving us this review. We understand how frustrating the failure of the HVAC system can be and do everything we can to move things around to take care of these types of emergencies. Thank you for your business, we will share this review with Bud! We appreciate you!

via Google
Jeannette McGrath
Jeannette McGrath

I received one of the BEST customer service experiences I have received anywhere! I have a wood stove that took many phone calls to find someone who would help me get parts. I'm also a stay-at-home mom whose husband travels so I started …

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Response from business owner

Jeannette! Thank you so much for taking the time to write this review. That Napoleon stove should be running great with all of those maintenance parts you are installing, I am excited to hear how this project turns out for you and your family. Making friends and being able to help our customers through these difficult situations is what we live for! Thank you guys for letting us work with you on this project! – Chuck Gamache & Tammy!!!

via Google
Holly Puga
Holly Puga

I needed to have my furnace etc checked out, they made an appointment for the next day. Phil was my technician, he was early and waited a few minutes for me to get home for our scheduled time. Upon meeting him, he was very kind and …

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Response from business owner

Holly, Thank you for letting us take care of your HVAC system! We are pleased to hear that you have had this great experience with your most recent service call. Taking the time to leave this review is greatly appreciated, we look forward to seeing you soon! – Chuck Gamache

via Google
MARCIA B
MARCIA B

As always a super great job

Dan stafford
Dan stafford

I had just had my gas heating unit cleaned by another company , the very next day it was cool enough to lite it for heat – it had gas but no spark , the other company told me I was 3 week out at best maybe 4 weeks ! So I called Shafer …

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Response from business owner

Dan! It's great to hear we were able to take care of your issue right away and save you some money on the repair costs as well! Thank you for the call and opportunity to gain your business! We look forward to seeing you again for your next maintenance.

via Google
Joe k
Joe k

Excellent service with knowledgeable techs.

Response from business owner

Thank you Joe. We pride ourselves on being able to offer knowledgeable service techs who have integrity and are focused on delivering our customers the best possible service. Thank you for taking the time to leave us this review and allowing us to take care of your hvac system!

via Google
VICKI A
VICKI A

Personnel with Shafer's have been extraordinarily kind, professional, clean and knowledgeable. They certainly cater to the customer with a job well done. Never leaving until the job is complete.…

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Steve Kirby
Steve Kirby

Shafer does great work and is very responsive. Their "competitors" in N. Idaho are just too busy to give good cusromer support. Installation crew is top notch and friendly. I highly recommend Shafer Heating!

Response from business owner

Steve, Thank you for the great review!! It was a pleasure to work with you on the installation of your new Mitsubishi Ductless system. Ill be sure to share this review with our crews! Enjoy that new system and have a great summer!!! – Chuck Gamache

via Google
Ron Hall
Ron Hall

The work was done very well. The workers were knowledgeable, courteous, efficient. They cleaned up everything when they finished.

Management and office staff showed concerns for our needs and scheduled our work quickly.

Ron H

Response from business owner

Ron, thank you for taking the time to leave this review. We appreciate your business. We value your business!

via Google
Jena Nonya
Jena Nonya

Awesome Technician Nick! He did a great job! Everyone was very professional and knowledgeable. Thanks!

Response from business owner

Thank you Jena, enjoy that new heat pump! We appreciate you letting us work with you on this project. It's exciting to be able to install a product that will not only cool your home but also save you money in the winters to come! I have filled out your rebate paperwork, you should be receiving that soon!

via Google
BILL & CINDY C
BILL & CINDY C

Great job Shafer, Bud the installer is very professional

Roy Popp
Roy Popp

Very pleased with the service received.

Response from business owner

Thank you for the kind review, we appreciate you taking the time to leave this! Thank you Roy!

via Google
Dennis Quinn
Dennis Quinn

Great place to do business with, they will go above and beyond to make sure things are right

Response from business owner

Dennis, thank you! Its great to work with customers such as yourself. We are blessed to have such an amazing clients! Thank you for allowing us to take care of your HVAC needs.

via Google
Gretta Shay
Gretta Shay

Not only were the personnel at Shafer's professional, they were truly very nice folks. What a joy to have someone working in my hope who are so caring about meeting my needs.. Great service!

via Facebook
Chris Dries
Chris Dries

Bud was very thorough about exploring every option to fix the issue we are having with our air conditioning unit. He was respectful and explained what he was doing in a way that was easy to understand and made me feel confident about going …

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Response from business owner

Chris, thank you for your review. We are pleased to hear about your interactions with Bud, his attention to detail and customer care is highly appreciated by us here at Shafers. Thank you for allowing us the opportunity to help you with your HVAC system. We look forward to quick resolution to your repair. – Chuck

via Google
RON S
RON S

Bud did an excellent job he's a good man!

Monika Mohler
Monika Mohler

Randy is the best! He is maintaining a very complex smoke detector as well as an HVAC system environment for us and he is always professional, knowledgeable, friendly and provides the best customer service anyone could wish for.

Response from business owner

Monika, Thank you! We are happy to assist you with your smart home smoke detector system as well as the HVAC system! Its been multiple years now since we have done business together, its these relationships that keep us going! Happy 4th! Talk with you soon!

via Google
Fred Riebe
Fred Riebe

I just experienced my second annual inspection & servicing of my Heating & A/C units. Each visit has been professionally done & has found issues that have saved me from major failures occurring when it would be least convenient & cost way …

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Response from business owner

Fred, thank you for your kind words. We find lack of maintenance to be a major cause of HVAC system failures and higher energy usage, thank you for allowing us to take care of your hvac systems. We appreciate your business. Enjoy you summer!

via Google
Jan Bontrager
Jan Bontrager

their customer service is awesome and their work is too. they took care of my air conditioning problem promptly.

via Facebook
Jessica Byers
Jessica Byers

We appreciate what service we have had done. Thank you!

via Facebook
Daryl Foreman
Daryl Foreman

Randy is the best hvac technician. Very methodical and clean about his work.

Response from business owner

Daryl, Thank you for your review. Hope you have a wonderful 4th of July. We are truly blessed to have technicians such as Randy. Not everyone spends the time to write up a review, it means a lot to Randy as well as everyone here at Shafer Heating. Thank you again.

via Google
Marilyn Otto
Marilyn Otto

I have been pleased with the service I have received. My last service by Bud was exceptional. He was professional and knowledgeable.

Response from business owner

Thank you very much Marilyn, we appreciate your business! Thank you for taking the time to leave us this review.

via Google
RON A
RON A

Excellent work done. Thank You so much 😊

Larry Studley
Larry Studley

Always very thorough and professional. Randy watches out for us and keeps everything in tip top shape.

Response from business owner

Larry, thank you for your review. I will share this with Randy! We very much appreciate your business. Enjoy your summer!!!

via Google
CURTIS & JEANIE Y
CURTIS & JEANIE Y

Excellent company. I have dealt with them for years and would recommend them to anyone who wants quality friendly service

Need HVAC Service?

Contact the experts at Shafer Heating & Cooling.

Call us at 208-772-2815!